Shipments marked as ONP (Overnight Parcel) will be picked up on the same day and delivered the following day. The cut-off time for collection is 3:30 PM. If a shipment is arranged after the cut-off time, collection will occur the next day, with delivery scheduled for the day after.

Yes, you will receive a tracking number via email and on the Aramex website once your order has been shipped. You can use this tracking number to monitor the status of your delivery.

If you experience a delay or suspect that your package is lost in transit, please contact our customer support team. We'll work with the shipping carrier to investigate and resolve the issue.

Unfortunately, we are unable to change the shipping address once an order has been placed. Please double-check your shipping information before completing your purchase.

No, we do not offer international shipping to select countries.

While we strive to offer delivery in the UAE only at the moment, there may be certain restrictions for specific items or destinations due to legal or logistical reasons.

We partner with a reputable courier service such as Aramex to ensure reliable and timely delivery of your orders.

Yes, we offer the option to schedule delivery for a specific date or time. You can easily track your package using the provided tracking number to estimate the delivery window.

Our standard delivery fee is 14Dhs for parcels weighing below 5kgs. For parcels exceeding 5kgs, there will be an additional charge of 2dhs per extra kilogram. Please note that when purchasing items from different vendors, a separate delivery fee per vendor will apply due to individual pickup locations. We prioritize transparent pricing and strive to minimize any inconvenience from multiple deliveries.