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Billing & payment

How does billing work on Turffa?

When you place an order on Turffa, your payment method will be charged at the time of purchase. You'll receive an email confirmation with your order details and payment receipt.

Are my payment details stored securely on Turffa?

Yes, we take the security of your payment information seriously. Your payment details are encrypted and stored securely according to industry standards.

Can I use multiple payment methods for a single order?

Unfortunately, we currently only support one payment method per order. You can select your preferred payment method during the checkout process.

What currency does Turffa accept for payments?

We currently accept payments in AED only.

Do I need to pay any additional fees for using certain payment methods?

There are no additional fees for using most payment methods on Turffa. However, some payment providers may charge processing fees or currency conversion fees, which are determined by the provider and not by Turffa.

Can I request an invoice for my order?

Yes, you will receive an invoice for your order via email shortly after completing your purchase. If you require a printed invoice or have specific invoicing needs, please contact our customer support team for assistance.

How do I redeem a discount code or gift card on Turffa?

To redeem a discount code or gift card, enter the code during the checkout process in the designated field. The discount will be applied to your order total before payment.

What should I do if I encounter issues with payment processing?

If you encounter any issues with payment processing, please double-check your payment information and ensure that your payment method is valid and up-to-date. If the problem persists, please contact our customer support team for assistance.

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