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Terms & Conditions
Terms & Conditions

TERMS OF SERVICE


Welcome to turffa.com! We strive to ensure our customers and users ("you") receive an effortless shopping experience and we hope that you enjoy all our Website has to offer.

www.turffa.com and its associated mobile application (collectively the "Website") is owned and operated by Turffa Portal a company incorporated under the laws of the United Arab Emirates, with commercial license number 1245628 in Dubai, United Arab Emirates.

Please read these terms of service (the "Terms of Service"), and any other terms applicable to the use of the Website, including the privacy & cookie policy (the "Privacy Policy"), as together they form the terms governing the relationship between us and you (collectively, the "Terms"). We may need to change or update our Terms from time to time as we strive to improve our services. We will notify you of any changes to the Terms but it is your responsibility to read the Terms prior to using the Website or our services. If you do not consent to these Terms, you must cease access and use of the Website. Your continued use of the Website constitutes your acceptance of the Terms.

When you place an order for products or services through our Website (an "Order"), you are deemed to have consented to the latest version of the Terms then posted on our Website. If a change in law takes effect which requires us to change our Terms after you have placed an Order but before it has been accepted by us, you acknowledge that the change will apply to your Order. In all other cases, the version of the Terms posted on the Website at the time your Order was placed will apply.

ELIGIBILITY

 

We aim to make the Website and the services we offer available to all our customers. However, to use the Website, you must be at least 18 years of age, and able to lawfully: (i) make payment through one of our accepted payment methods; (ii) agree to these Terms; and (iii) enter into binding contracts with us.

PROHIBITIONS

 

The Website is for customers' personal use only. We do not provide the Website, products or the services supplied by us through the Website for commercial usage. We reserve the right to decline Orders of unusual quantities and/or where we suspect commercial usage by the purchaser. We may take any steps we deem necessary, including taking appropriate legal action against violators.

YOUR ORDERS

 

When you place an order with us, you are agreeing to purchase the items described in that order at the displayed price for each product on the website. This includes any applicable service charges, such as delivery fees, taxes, and duties at the time of placing the order. After you place your order, we will send you an email to acknowledge its receipt. However, please note that our acceptance of orders is subject to our discretion. You will be notified when your order has been processed and/or your items have been dispatched for delivery. It's important to note that only we have the authority to confirm acceptance of the order. We reserve the right to reject orders at our sole discretion, including but not limited to reasons such as product price errors, technical errors affecting the website or ordering process, ineligibility, payment processing issues, suspected fraud, violation of our website's commercial use policy, shipping restrictions, or stock unavailability.

AVAILABILITY

 

Until your order is paid for in full and accepted by us, items in your website basket are not reserved. Information about the availability of a specific item may be provided on the website or our website. This information is an estimate and may not be current at the time of placing an order due to the frequency of transactions on our website. Unfortunately, we cannot always guarantee that an item displayed as in-stock on the website when you placed it in your basket will be available at the time you place the order. If this occurs, we will notify you and arrange for a full refund to your original payment method.

 

CANCELLATION

 

Before your order is marked as "Processed" on our online order tracking system, you have the option to contact us or use the website to cancel or modify the order. If you choose to do so, we will, at your request, either:

(i)       Cancel the order free of charge and issue a full refund which will take up to 7 days, or

 

(ii) Make certain changes to the order, subject to stock availability and any applicable price adjustments.

Once the order has been processed by us, cancellation or modifications are not possible. However, you can utilise our returns process to return the items for a refund after receiving the order, and alternatively place a new order for the items you wish to purchase.

 

GIFT BOXING AND WRAPPING

 

If you intend to gift your order, we provide gift-boxing and gift-wrapping services. You can opt for this service by choosing the gift boxing and gift wrapping option during checkout. Please note that this service is not available for furniture or bulky item purchases.

You have the choice to have us gift wrap the items in your order, or you can request that we provide the gift boxes and gift wrapping along with your order. The price for this service will be added to the total order price and will be displayed at checkout. It's important to note that the fee for this service is non-refundable, even if you decide to return the order.

 

PRICES

 

The prices of items displayed on the website are listed in United Arab Emirates Dirhams (AED). Please note that these prices do not include any fees for optional services selected during checkout (such as gift wrapping), delivery costs, or any applicable duties. Any additional costs will be computed and added to the order price at checkout.

 

The delivery address provided, the selected items and services, and the chosen delivery method will determine the applicable delivery charges and duties, if any. For detailed information regarding delivery options, kindly refer to our Shipping and Delivery section.

 

While we strive to ensure the accuracy of the prices or charges associated with your order, occasional errors may occur. In such cases, we reserve the right to rectify these errors, ensuring it does not impact your customer rights. If we identify an error in the price calculation of your order, we will take the following actions:

 

1.       Order Processed Inadvertently:

◦        We may, at our discretion:

▪        Cancel the order (or part thereof), arrange for the collection of the mis-priced item(s) from your original order delivery address, and issue you a full refund, including original order delivery fees and duties (if applicable).

▪        Honour the order if the price you paid is lower than the actual price of the item.

▪        Refund you the difference in price if the price you paid for a particular item in the order is higher than the actual price.

2.       Unprocessed Order:

◦        If your order has not been processed, we will promptly notify you and only proceed with the order (or part thereof) once you have confirmed your willingness to purchase the item at the correct price. Alternatively, you may cancel the order (or part thereof) and receive a refund instead.

 

PROMOTIONS AND DISCOUNTS

 

We may from time to time provide promotional codes to our valued customers, which can be redeemed at checkout when placing an order on our website. Each promotional code is subject to specific terms and conditions, which will be communicated to you at the time of issuance. It's important to note the following guidelines regarding the usage of promotional codes:

 

•          Varied Offers and Terms: The offers and discounts associated with each promotional code may differ. Therefore, we advise you to carefully review all the terms and conditions relevant to the specific promotional code before use.

•          Limited Validity: Promotional codes are valid for a limited period and are not exchangeable for cash. Additionally, they cannot be combined with any other offer, sale, discount, or promotion unless explicitly stated otherwise.

•          Product Exclusions: Certain products or brands, such as fine jewelry, may not be eligible for the application of promotional codes. If an item is not eligible for the offer, the discount will not be applied at checkout, even if the promotional code is entered.

•          Non-Transferable: Promotional codes are intended for your personal use and should not be transferred to others unless expressly authorized by us.

 

PAYMENT

When you place an Order using a payment card that only processes payments in a currency other than the currency that applies to your Order at checkout, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is processed. You bank or card issuer may also charge other fees for processing the payment.

We currently accept the following payment methods for Orders placed on our Website: Visa cards; Mastercards; American Express cards; PayPal; Apple Pay and, where available, cash on delivery, in AED. Cardholder must retain a copy of transaction records and Merchant policies and rules. User is responsible for maintaining the confidentiality of his account

All payments will be processed at the time you place your Order, except for cash on delivery (where available).

By entering your payment details onto our Website, you warrant and represent that you are duly authorised to use that payment method for the purchase of the Order. We reserve the right to decline Orders without any liability to you where we reasonably believe the payment method used was not authorised for such use, where we are unable to validate or verify the payment method, or if we suspect some other illegal or irregular activity associated with the payment. 

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.

SHIPPING AND DELIVERY

 

Shipments alerted as ONP (Overnight Parcel) will be collected on the same day and delivered the next day. Cut-off time for collection is 3h30 PM. If a shipment is placed after the cut-off time, then the collection will happen the next day and the delivery will happen the day after. Aramex couriers will attempt 3 times to deliver the shipment, then will return it back if the consignee is not available or doesn’t respond on all attempts.

 

 

 

SPLIT SHIPMENTS

 

Sometimes, in order to expedite the delivery of your favourite products, we may need to source items from different locations, resulting in the need to split your Order into multiple shipments. In such instances, we will inform you in advance that your Order will be delivered in multiple shipments before processing it. You can conveniently track each of these shipments separately through the "My Orders" tab in your account. If you are a guest user, you can track your shipments by searching using your Order number and email address. It's important to note that you will not incur separate delivery charges for each individual shipment.

BULKY ITEMS

 

Where you have ordered bulky items, we may contact you to confirm a delivery date. Upon agreement, it is your responsibility to ensure access and installation arrangements are made for the delivery date. This includes providing our delivery team with access to the delivery address and ensuring there is enough space to move the items, with measured hallways and accessible doors and lifts.

If delivery is not accepted on the agreed date, the goods will be stored free of charge for up to 30 days. If a revised delivery date is not agreed upon within 30 days, we reserve the right to cancel the order and issue a refund. Additionally, if access to the delivery address is not obtained on the delivery date, a reasonable second delivery attempt charge may be applied, with prior notification of this charge.

 

Unless due to negligence, we are not liable for loss or damage to the goods or property, including situations where: (i) specific instructions are followed; (ii) there is limited or no access to the nominated premises; and/or (iii) the goods do not fit into the property. We do not make representations regarding the workmanship of the delivery personnel assisting with such requests, and you may opt to hire professionals for these services, which may incur additional charges.

 

RETURNS

 

Upon meeting the conditions of these Terms of Service, we offer a "no questions asked" free returns policy if you initiate a return request within 14 days of delivery of your Order. Please note that certain items are not returnable and we will label the items non-returnable either in the item description page or at checkout, so make sure you verify this before you place your Order. However, non-returnable items may still be returned to us if you accidentally received the wrong item in your Order, or if the item was received damaged. Aramex SLA is 7 to 10 working days from the time the return is alerted on the system.

To be accepted by us and qualify for a refund, all items in the Order (including promotional or complimentary gift items received with the Order) must be returned to us:

•          unaltered, unused and in their original condition (or the condition in which they were received by you from us or our agents);

•          in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached;

•          authenticity cards, where provided, should also be returned;

•          swimwear must have the original hygiene liner attached; and

•          accompanied by the original Order confirmation.

Items can be returned by arranging collection from your delivery address in the UAE by either:

1.       Contacting us by calling our UAE number; or

2.       Through the appropriate section of the Website and submitting an Order return request.

Remember to complete and include all necessary information to avoid delays in processing your return. we will aim to process your return within 3-5 business days from us receiving the package back, and if accepted, the refund will be issued to your original form of payment, unless stated otherwise in these Terms of Service. If you do not have an Turffa account and placed the Order as a guest, you will need to register as a user to be able to request a return online.

We provide a flexible return policy to enhance your online shopping experience for added convenience. We do monitor the quantity of returns and reserve our right to either close your Turffa account or limit your ability to place future orders should your return behaviour violate our Returns Policy.

However, nothing in this Returns section is intended to affect any consumer rights that you may have under the laws of the United Arab Emirates.

NON-RETURNABLE PURCHASES

Returns are not accepted for beauty and grooming products (such as skincare, fragrance, make-up, and haircare), lingerie, face masks, earrings, candles, and vintage pieces. Additionally, all furniture orders are considered final and non-returnable, except in cases where the product was received damaged during shipping and still retains its original packaging.

EXCHANGES

Items can be exchanged by arranging collection from your delivery address and the following conditions apply:

•          You can exchange an item for a different size only if it's the same product.

•          The exchange order is only created after the return is approved.

•          If there are technical issues during order creation after the return, the customer will get store credits regardless of the original payment method.

•          On placing an exchange request the same can be cancelled at any point.

•          You can exchange an item multiple times..

•          Exchanges are only for eligible items with the same price, located in the same warehouse, and must be returnable.

•          Orders placed using coupon codes will not be eligible for exchange.

•          Note: his feature is only available for UAE customers who are eligible for Size exchange as per above conditions.

DEFECTIVE GOODS AND WRONG ITEMS

 

If an item in your Order is received damaged, defective or is not the item you ordered, you can arrange to return the item to us by following our returns process. The item must be returned to us in the same condition you received it in, within 14 days of delivery of the Order to you. Subject to being satisfied that the item was in fact damaged, we will issue you a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. We may replace the faulty item at your request and deliver to you a new item free of any delivery charge.

If you received a defective item, certain items may benefit from a manufacturer's warranty. The details of the manufacturer's warranty will be included in the product packaging, inserts or accompanying documentation.

REFUND PROCESS

Upon receiving returned items, we will conduct an inspection. If the item's condition meets our satisfaction, we will proceed with the return process and notify you once the refund has been issued, specifying the refund value. Refunds for gift items will be credited to the original purchaser. Any accrued Amber points from a returned order will be debited from your Amber account.

 

The refund will be processed based on your original payment method:

•          Credit or Debit Card payments will be refunded to the original payment card. Alternatively, you can opt for a refund in store credit, which will be credited to your Turffa account for future purchases within 12 months.

•          Cash on delivery payments will be refunded as store credit.

•          Store credit used for a purchase will be refunded as store credit.

•          Refunds for payments made via Delayed Payment Providers will follow the provider's terms.

•          If multiple payment methods were used, we reserve the right to prioritise certain methods over others. For example, store credit will be refunded before the remainder of the payment is refunded to a credit card if both were used.

Credit is valid for 12 months from the date of issue. Please note that returns initiated after 14 days from the order processing date cannot be refunded. Items returned after this period will be returned to you, as it exceeds the refund deadline. For credit card refunds, it may take up to 7 days for the refund to be processed by your credit card provider or bank and reflected on your card statement.

 

LANGUAGE

These Terms of Service are published in English.

ILLEGALITY

 

If any provision of these Terms of Service is held to be illegal or unenforceable, the remaining Terms of Service (or parts thereof) will not be affected and will remain in full force and effect.

NO IMPLIED WARRANTIES

 

Except as otherwise provided in these Terms of Service or required by applicable law, we make no promise, representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of any of the products sold through the Website. Your use of any products purchased from the Website is at your sole risk and it is provided on an "as is" and "as available" basis.

DESCRIPTIONS

 

At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible. However, we may be restricted by the descriptions of the products provided by the brands. Colours, sizes of the products, resolution of the images may vary. All measurements and weights provided are approximate.

 

PRODUCT LIABILITY

 

By placing an Order through our Website, you acknowledge and agree that the liability for the products rests with the manufacturer and that, to the extent permitted by applicable law, we carry no liability for the supply of those products save as described in the Returns section in relation to returning damaged products and refunding the price paid (where applicable). Customers are expected to reasonably inspect any items purchased from the Website upon receipt.

WEBSITE TERMS OF USE

 

To take advantage of the features and services of this Website, you can either use the Website as a "guest" or create an account and register your details with us. It is your responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You must keep your account details and password information confidential and secure. It is your responsibility to protect the privacy and safety of your account, for restricting access to your computer, and you agree to accept responsibility for all activities that are carried out through your account or password. We are not responsible for any loss suffered through misuse or negligent handling of those details.

By registering or placing an Order through our Website, you warrant that you meet the eligibility criteria and that the information you provide us is yours and is accurate in all respects. We reserve the right to suspend or delete your account if we reasonably believe that you have violated any of these Terms.

PRIVACY

 

Please refer to our Privacy Policy for details on how we protect your privacy and handle your data. 

ELECTRONIC COMMUNICATION

 

When you create an account or subscribe to our services, you consent to receiving e-mails, text messages, mobile push notifications, and other forms of electronic communications from us in order for us to supply those services to you. We may sometimes send you offers or marketing communications if you have opted-in to receive promotional content. If you wish to no longer receive marketing communications, you can call Website Call Center or email us at [email protected].

THIRD PARTY SITES

 

Our Website may contain hyperlinks to websites or resources operated by third parties. We want to clarify that we are not responsible for the content, accuracy, or availability of any pages that are not on our Website. It's important to note that we do not endorse and are not directly or indirectly liable for the privacy policies of such websites, including any advertising, products, or other materials or services available from these external websites or resources. Additionally, we are not responsible for any damage, loss, or offense caused by, or in connection with, the use of or reliance on any such content, goods, or services available on external websites or resources.

USER COMMENT POLICY

 

By submitting a review, you acknowledge and agree to the following terms:

•          Responsibility for Content: You are solely responsible for all the information you contribute and its content.

•          Usage Rights: You grant us the right to use any content you provide for our own purposes, including republication, translation, editing, copying, and distribution in any form or media.

•          No Obligations: We are not obligated to maintain information in confidence, compensate for any information, or respond to any comments or information provided.

•          Moderation and Liability: Comments may be moderated, and we do not commit to checking all content. We will not be liable for third-party posts.

•          Compliance and Lawful Content: Your comments should not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. Additionally, your comments should not contain unlawful, abusive, or obscene material, or any computer virus or malware that could affect the operation of the website.

•          Right to Remove Comments: We reserve the right to not publish or to remove any comment that we believe may be unlawful, defamatory, racist, or libelous, incite hatred or violence, be detrimental to people, institutions, religions, or people's privacy, or contain personal data, or improperly use the medium for promotion and advertising businesses.

•          Confidential Information: As the website is available to the public, confidential information should not be posted.

•          False Representation: You may not use a false email address, pretend to be someone else, or mislead us or third parties regarding the origin of any comments.

•          Accuracy and Liability: You are solely responsible for the accuracy of any comments you make. We assume no liability for any comments posted by you or any third party.

 

INTELLECTUAL PROPERTY RIGHTS

Your use of the Website and its contents does not grant you any copyright, design, trademark, or other intellectual property rights relating to the Content, including our software, HTML, or other code contained in the Website. All such Content, including third-party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website, is typically protected by national and international intellectual property laws and treaties.

 

Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. This includes linking, commercially exploiting, copying, and using the listed materials on any other server, location, or support for publication, reproduction, or distribution.You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with our Website, whether in whole or in part.

 

By adhering to these guidelines, you are acknowledging and respecting the intellectual property rights associated with the Website's content and ensuring compliance with applicable laws and regulations.

 

INDEMNITY

 

You agree to defend, indemnify and hold us, our directors, agents, affiliates, sellers, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or any acts or omission in breach of any provision of these Terms.

 

WAIVER

 

Any failure to exercise or delay in exercising rights or remedies under these Terms by either party shall not be considered as a waiver of such rights.

Cumulative Rights:

The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.

 

ENTIRE AGREEMENT

 

You acknowledge and agree that these Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.

GOVERNING LAW

 

These Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising out of or in connection with these Terms are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.




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Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.""Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitationhamza


TERMS OF SERVICE


Welcome to turffa.com! We strive to ensure our customers and users ("you") receive an effortless shopping experience and we hope that you enjoy all our Website has to offer.

www.turffa.com and its associated mobile application (collectively the "Website") is owned and operated by Turffa Portal a company incorporated under the laws of the United Arab Emirates, with commercial license number 1245628 in Dubai, United Arab Emirates.

Please read these terms of service (the "Terms of Service"), and any other terms applicable to the use of the Website, including the privacy & cookie policy (the "Privacy Policy"), as together they form the terms governing the relationship between us and you (collectively, the "Terms"). We may need to change or update our Terms from time to time as we strive to improve our services. We will notify you of any changes to the Terms but it is your responsibility to read the Terms prior to using the Website or our services. If you do not consent to these Terms, you must cease access and use of the Website. Your continued use of the Website constitutes your acceptance of the Terms.

When you place an order for products or services through our Website (an "Order"), you are deemed to have consented to the latest version of the Terms then posted on our Website. If a change in law takes effect which requires us to change our Terms after you have placed an Order but before it has been accepted by us, you acknowledge that the change will apply to your Order. In all other cases, the version of the Terms posted on the Website at the time your Order was placed will apply.

ELIGIBILITY

 

We aim to make the Website and the services we offer available to all our customers. However, to use the Website, you must be at least 18 years of age, and able to lawfully: (i) make payment through one of our accepted payment methods; (ii) agree to these Terms; and (iii) enter into binding contracts with us.

PROHIBITIONS

 

The Website is for customers' personal use only. We do not provide the Website, products or the services supplied by us through the Website for commercial usage. We reserve the right to decline Orders of unusual quantities and/or where we suspect commercial usage by the purchaser. We may take any steps we deem necessary, including taking appropriate legal action against violators.

YOUR ORDERS

 

When you place an order with us, you are agreeing to purchase the items described in that order at the displayed price for each product on the website. This includes any applicable service charges, such as delivery fees, taxes, and duties at the time of placing the order. After you place your order, we will send you an email to acknowledge its receipt. However, please note that our acceptance of orders is subject to our discretion. You will be notified when your order has been processed and/or your items have been dispatched for delivery. It's important to note that only we have the authority to confirm acceptance of the order. We reserve the right to reject orders at our sole discretion, including but not limited to reasons such as product price errors, technical errors affecting the website or ordering process, ineligibility, payment processing issues, suspected fraud, violation of our website's commercial use policy, shipping restrictions, or stock unavailability.

AVAILABILITY

 

Until your order is paid for in full and accepted by us, items in your website basket are not reserved. Information about the availability of a specific item may be provided on the website or our website. This information is an estimate and may not be current at the time of placing an order due to the frequency of transactions on our website. Unfortunately, we cannot always guarantee that an item displayed as in-stock on the website when you placed it in your basket will be available at the time you place the order. If this occurs, we will notify you and arrange for a full refund to your original payment method.

 

CANCELLATION

 

Before your order is marked as "Processed" on our online order tracking system, you have the option to contact us or use the website to cancel or modify the order. If you choose to do so, we will, at your request, either:

(i)       Cancel the order free of charge and issue a full refund which will take up to 7 days, or

 

(ii) Make certain changes to the order, subject to stock availability and any applicable price adjustments.

Once the order has been processed by us, cancellation or modifications are not possible. However, you can utilise our returns process to return the items for a refund after receiving the order, and alternatively place a new order for the items you wish to purchase.

 

GIFT BOXING AND WRAPPING

 

If you intend to gift your order, we provide gift-boxing and gift-wrapping services. You can opt for this service by choosing the gift boxing and gift wrapping option during checkout. Please note that this service is not available for furniture or bulky item purchases.

You have the choice to have us gift wrap the items in your order, or you can request that we provide the gift boxes and gift wrapping along with your order. The price for this service will be added to the total order price and will be displayed at checkout. It's important to note that the fee for this service is non-refundable, even if you decide to return the order.

 

PRICES

 

The prices of items displayed on the website are listed in United Arab Emirates Dirhams (AED). Please note that these prices do not include any fees for optional services selected during checkout (such as gift wrapping), delivery costs, or any applicable duties. Any additional costs will be computed and added to the order price at checkout.

 

The delivery address provided, the selected items and services, and the chosen delivery method will determine the applicable delivery charges and duties, if any. For detailed information regarding delivery options, kindly refer to our Shipping and Delivery section.

 

While we strive to ensure the accuracy of the prices or charges associated with your order, occasional errors may occur. In such cases, we reserve the right to rectify these errors, ensuring it does not impact your customer rights. If we identify an error in the price calculation of your order, we will take the following actions:

 

1.       Order Processed Inadvertently:

◦        We may, at our discretion:

▪        Cancel the order (or part thereof), arrange for the collection of the mis-priced item(s) from your original order delivery address, and issue you a full refund, including original order delivery fees and duties (if applicable).

▪        Honour the order if the price you paid is lower than the actual price of the item.

▪        Refund you the difference in price if the price you paid for a particular item in the order is higher than the actual price.

2.       Unprocessed Order:

◦        If your order has not been processed, we will promptly notify you and only proceed with the order (or part thereof) once you have confirmed your willingness to purchase the item at the correct price. Alternatively, you may cancel the order (or part thereof) and receive a refund instead.

 

PROMOTIONS AND DISCOUNTS

 

We may from time to time provide promotional codes to our valued customers, which can be redeemed at checkout when placing an order on our website. Each promotional code is subject to specific terms and conditions, which will be communicated to you at the time of issuance. It's important to note the following guidelines regarding the usage of promotional codes:

 

•          Varied Offers and Terms: The offers and discounts associated with each promotional code may differ. Therefore, we advise you to carefully review all the terms and conditions relevant to the specific promotional code before use.

•          Limited Validity: Promotional codes are valid for a limited period and are not exchangeable for cash. Additionally, they cannot be combined with any other offer, sale, discount, or promotion unless explicitly stated otherwise.

•          Product Exclusions: Certain products or brands, such as fine jewelry, may not be eligible for the application of promotional codes. If an item is not eligible for the offer, the discount will not be applied at checkout, even if the promotional code is entered.

•          Non-Transferable: Promotional codes are intended for your personal use and should not be transferred to others unless expressly authorized by us.

 

PAYMENT

When you place an Order using a payment card that only processes payments in a currency other than the currency that applies to your Order at checkout, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is processed. You bank or card issuer may also charge other fees for processing the payment.

We currently accept the following payment methods for Orders placed on our Website: Visa cards; Mastercards; American Express cards; PayPal; Apple Pay and, where available, cash on delivery, in AED. Cardholder must retain a copy of transaction records and Merchant policies and rules. User is responsible for maintaining the confidentiality of his account

All payments will be processed at the time you place your Order, except for cash on delivery (where available).

By entering your payment details onto our Website, you warrant and represent that you are duly authorised to use that payment method for the purchase of the Order. We reserve the right to decline Orders without any liability to you where we reasonably believe the payment method used was not authorised for such use, where we are unable to validate or verify the payment method, or if we suspect some other illegal or irregular activity associated with the payment. 

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.

SHIPPING AND DELIVERY

 

Shipments alerted as ONP (Overnight Parcel) will be collected on the same day and delivered the next day. Cut-off time for collection is 3h30 PM. If a shipment is placed after the cut-off time, then the collection will happen the next day and the delivery will happen the day after. Aramex couriers will attempt 3 times to deliver the shipment, then will return it back if the consignee is not available or doesn’t respond on all attempts.

 

 

 

SPLIT SHIPMENTS

 

Sometimes, in order to expedite the delivery of your favourite products, we may need to source items from different locations, resulting in the need to split your Order into multiple shipments. In such instances, we will inform you in advance that your Order will be delivered in multiple shipments before processing it. You can conveniently track each of these shipments separately through the "My Orders" tab in your account. If you are a guest user, you can track your shipments by searching using your Order number and email address. It's important to note that you will not incur separate delivery charges for each individual shipment.

BULKY ITEMS

 

Where you have ordered bulky items, we may contact you to confirm a delivery date. Upon agreement, it is your responsibility to ensure access and installation arrangements are made for the delivery date. This includes providing our delivery team with access to the delivery address and ensuring there is enough space to move the items, with measured hallways and accessible doors and lifts.

If delivery is not accepted on the agreed date, the goods will be stored free of charge for up to 30 days. If a revised delivery date is not agreed upon within 30 days, we reserve the right to cancel the order and issue a refund. Additionally, if access to the delivery address is not obtained on the delivery date, a reasonable second delivery attempt charge may be applied, with prior notification of this charge.

 

Unless due to negligence, we are not liable for loss or damage to the goods or property, including situations where: (i) specific instructions are followed; (ii) there is limited or no access to the nominated premises; and/or (iii) the goods do not fit into the property. We do not make representations regarding the workmanship of the delivery personnel assisting with such requests, and you may opt to hire professionals for these services, which may incur additional charges.

 

RETURNS

 

Upon meeting the conditions of these Terms of Service, we offer a "no questions asked" free returns policy if you initiate a return request within 14 days of delivery of your Order. Please note that certain items are not returnable and we will label the items non-returnable either in the item description page or at checkout, so make sure you verify this before you place your Order. However, non-returnable items may still be returned to us if you accidentally received the wrong item in your Order, or if the item was received damaged. Aramex SLA is 7 to 10 working days from the time the return is alerted on the system.

To be accepted by us and qualify for a refund, all items in the Order (including promotional or complimentary gift items received with the Order) must be returned to us:

•          unaltered, unused and in their original condition (or the condition in which they were received by you from us or our agents);

•          in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached;

•          authenticity cards, where provided, should also be returned;

•          swimwear must have the original hygiene liner attached; and

•          accompanied by the original Order confirmation.

Items can be returned by arranging collection from your delivery address in the UAE by either:

1.       Contacting us by calling our UAE number; or

2.       Through the appropriate section of the Website and submitting an Order return request.

Remember to complete and include all necessary information to avoid delays in processing your return. we will aim to process your return within 3-5 business days from us receiving the package back, and if accepted, the refund will be issued to your original form of payment, unless stated otherwise in these Terms of Service. If you do not have an Turffa account and placed the Order as a guest, you will need to register as a user to be able to request a return online.

We provide a flexible return policy to enhance your online shopping experience for added convenience. We do monitor the quantity of returns and reserve our right to either close your Turffa account or limit your ability to place future orders should your return behaviour violate our Returns Policy.

However, nothing in this Returns section is intended to affect any consumer rights that you may have under the laws of the United Arab Emirates.

NON-RETURNABLE PURCHASES

Returns are not accepted for beauty and grooming products (such as skincare, fragrance, make-up, and haircare), lingerie, face masks, earrings, candles, and vintage pieces. Additionally, all furniture orders are considered final and non-returnable, except in cases where the product was received damaged during shipping and still retains its original packaging.

EXCHANGES

Items can be exchanged by arranging collection from your delivery address and the following conditions apply:

•          You can exchange an item for a different size only if it's the same product.

•          The exchange order is only created after the return is approved.

•          If there are technical issues during order creation after the return, the customer will get store credits regardless of the original payment method.

•          On placing an exchange request the same can be cancelled at any point.

•          You can exchange an item multiple times..

•          Exchanges are only for eligible items with the same price, located in the same warehouse, and must be returnable.

•          Orders placed using coupon codes will not be eligible for exchange.

•          Note: his feature is only available for UAE customers who are eligible for Size exchange as per above conditions.

DEFECTIVE GOODS AND WRONG ITEMS

 

If an item in your Order is received damaged, defective or is not the item you ordered, you can arrange to return the item to us by following our returns process. The item must be returned to us in the same condition you received it in, within 14 days of delivery of the Order to you. Subject to being satisfied that the item was in fact damaged, we will issue you a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. We may replace the faulty item at your request and deliver to you a new item free of any delivery charge.

If you received a defective item, certain items may benefit from a manufacturer's warranty. The details of the manufacturer's warranty will be included in the product packaging, inserts or accompanying documentation.

REFUND PROCESS

Upon receiving returned items, we will conduct an inspection. If the item's condition meets our satisfaction, we will proceed with the return process and notify you once the refund has been issued, specifying the refund value. Refunds for gift items will be credited to the original purchaser. Any accrued Amber points from a returned order will be debited from your Amber account.

 

The refund will be processed based on your original payment method:

•          Credit or Debit Card payments will be refunded to the original payment card. Alternatively, you can opt for a refund in store credit, which will be credited to your Turffa account for future purchases within 12 months.

•          Cash on delivery payments will be refunded as store credit.

•          Store credit used for a purchase will be refunded as store credit.

•          Refunds for payments made via Delayed Payment Providers will follow the provider's terms.

•          If multiple payment methods were used, we reserve the right to prioritise certain methods over others. For example, store credit will be refunded before the remainder of the payment is refunded to a credit card if both were used.

Credit is valid for 12 months from the date of issue. Please note that returns initiated after 14 days from the order processing date cannot be refunded. Items returned after this period will be returned to you, as it exceeds the refund deadline. For credit card refunds, it may take up to 7 days for the refund to be processed by your credit card provider or bank and reflected on your card statement.

 

LANGUAGE

These Terms of Service are published in English.

ILLEGALITY

 

If any provision of these Terms of Service is held to be illegal or unenforceable, the remaining Terms of Service (or parts thereof) will not be affected and will remain in full force and effect.

NO IMPLIED WARRANTIES

 

Except as otherwise provided in these Terms of Service or required by applicable law, we make no promise, representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of any of the products sold through the Website. Your use of any products purchased from the Website is at your sole risk and it is provided on an "as is" and "as available" basis.

DESCRIPTIONS

 

At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible. However, we may be restricted by the descriptions of the products provided by the brands. Colours, sizes of the products, resolution of the images may vary. All measurements and weights provided are approximate.

 

PRODUCT LIABILITY

 

By placing an Order through our Website, you acknowledge and agree that the liability for the products rests with the manufacturer and that, to the extent permitted by applicable law, we carry no liability for the supply of those products save as described in the Returns section in relation to returning damaged products and refunding the price paid (where applicable). Customers are expected to reasonably inspect any items purchased from the Website upon receipt.

WEBSITE TERMS OF USE

 

To take advantage of the features and services of this Website, you can either use the Website as a "guest" or create an account and register your details with us. It is your responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You must keep your account details and password information confidential and secure. It is your responsibility to protect the privacy and safety of your account, for restricting access to your computer, and you agree to accept responsibility for all activities that are carried out through your account or password. We are not responsible for any loss suffered through misuse or negligent handling of those details.

By registering or placing an Order through our Website, you warrant that you meet the eligibility criteria and that the information you provide us is yours and is accurate in all respects. We reserve the right to suspend or delete your account if we reasonably believe that you have violated any of these Terms.

PRIVACY

 

Please refer to our Privacy Policy for details on how we protect your privacy and handle your data. 

ELECTRONIC COMMUNICATION

 

When you create an account or subscribe to our services, you consent to receiving e-mails, text messages, mobile push notifications, and other forms of electronic communications from us in order for us to supply those services to you. We may sometimes send you offers or marketing communications if you have opted-in to receive promotional content. If you wish to no longer receive marketing communications, you can call Website Call Center or email us at [email protected].

THIRD PARTY SITES

 

Our Website may contain hyperlinks to websites or resources operated by third parties. We want to clarify that we are not responsible for the content, accuracy, or availability of any pages that are not on our Website. It's important to note that we do not endorse and are not directly or indirectly liable for the privacy policies of such websites, including any advertising, products, or other materials or services available from these external websites or resources. Additionally, we are not responsible for any damage, loss, or offense caused by, or in connection with, the use of or reliance on any such content, goods, or services available on external websites or resources.

USER COMMENT POLICY

 

By submitting a review, you acknowledge and agree to the following terms:

•          Responsibility for Content: You are solely responsible for all the information you contribute and its content.

•          Usage Rights: You grant us the right to use any content you provide for our own purposes, including republication, translation, editing, copying, and distribution in any form or media.

•          No Obligations: We are not obligated to maintain information in confidence, compensate for any information, or respond to any comments or information provided.

•          Moderation and Liability: Comments may be moderated, and we do not commit to checking all content. We will not be liable for third-party posts.

•          Compliance and Lawful Content: Your comments should not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. Additionally, your comments should not contain unlawful, abusive, or obscene material, or any computer virus or malware that could affect the operation of the website.

•          Right to Remove Comments: We reserve the right to not publish or to remove any comment that we believe may be unlawful, defamatory, racist, or libelous, incite hatred or violence, be detrimental to people, institutions, religions, or people's privacy, or contain personal data, or improperly use the medium for promotion and advertising businesses.

•          Confidential Information: As the website is available to the public, confidential information should not be posted.

•          False Representation: You may not use a false email address, pretend to be someone else, or mislead us or third parties regarding the origin of any comments.

•          Accuracy and Liability: You are solely responsible for the accuracy of any comments you make. We assume no liability for any comments posted by you or any third party.

 

INTELLECTUAL PROPERTY RIGHTS

Your use of the Website and its contents does not grant you any copyright, design, trademark, or other intellectual property rights relating to the Content, including our software, HTML, or other code contained in the Website. All such Content, including third-party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website, is typically protected by national and international intellectual property laws and treaties.

 

Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. This includes linking, commercially exploiting, copying, and using the listed materials on any other server, location, or support for publication, reproduction, or distribution.You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with our Website, whether in whole or in part.

 

By adhering to these guidelines, you are acknowledging and respecting the intellectual property rights associated with the Website's content and ensuring compliance with applicable laws and regulations.

 

INDEMNITY

 

You agree to defend, indemnify and hold us, our directors, agents, affiliates, sellers, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or any acts or omission in breach of any provision of these Terms.

 

WAIVER

 

Any failure to exercise or delay in exercising rights or remedies under these Terms by either party shall not be considered as a waiver of such rights.

Cumulative Rights:

The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.

 

ENTIRE AGREEMENT

 

You acknowledge and agree that these Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.

GOVERNING LAW

 

These Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising out of or in connection with these Terms are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.



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